Shipping policy

At Maison Vela, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy outlines how your order is processed and shipped.

📦 Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
After your order has been processed, you will receive a confirmation email with your shipping details.

Please note that processing times may be longer during holidays or promotional periods.

🚚 Estimated Delivery Times

Estimated shipping times are:

United States: 5–10 business days
International: 7–15 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

💰 Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and selected shipping method.
Free shipping promotions may be offered on eligible orders from time to time.

🌍 International Shipping

Maison Vela proudly ships to many countries worldwide.

Please note:

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
We are not responsible for delays caused by customs clearance procedures.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking updates to appear after shipment.

⚠️ Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

Maison Vela is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately before your order is dispatched.

📦 Lost or Delayed Shipments

If your package is significantly delayed or appears lost during transit, please contact our customer support team. We will work with the shipping carrier to help locate your package and assist in resolving the issue.