Welcome to the Maison Vela FAQ page. Here are answers to some of the questions we receive most often.
1. How can I place an order?
Simply browse our products, add your desired items to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order.
2. How long does shipping take?
Our estimated delivery times are:
- United States: 5–10 business days
- International: 7–15 business days
Orders are typically processed within 1–3 business days.
3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
If you haven't received it, please contact our customer support team.
4. Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.
5. What is your return policy?
We offer a 30-day return policy for eligible items.
Products must be unused, in their original condition, and returned with proof of purchase. Please see our Return & Refund Policy for complete details.
6. When will I receive my refund?
Once your returned item has been inspected and approved, your refund will be issued to your original payment method.
Most refunds are completed within 5–10 business days, depending on your bank or payment provider.
7. Do you ship internationally?
Yes. Maison Vela ships to many countries worldwide.
International customers may be responsible for customs duties, taxes, or import fees required by their local authorities.
8. What should I do if my package is delayed?
Occasional delays may occur due to weather, shipping carriers, customs processing, or high shipping volumes.
If your order appears significantly delayed, please contact us and we'll be happy to assist.
9. How can I contact Maison Vela?
📧 Email: support@maisonvila.com
📞 Phone: 893-753-2621
📍 Address: 6399 San Ignacio Ave, San Jose, California 95119, United States
10. How quickly will customer support respond?
Our customer support team strives to respond to all inquiries within 24 hours on business days.