Privacy policy

At Maison Vela, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

📥 Information We Collect

We may collect the following information:

Name
Email address
Phone number
Shipping and billing addresses
Payment information (processed securely through third-party payment providers)
Device information, IP address, browser type, and cookies
Order history and customer support communications

🛠 How We Use Your Information

Your information is used to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website, products, and services
Prevent fraud and enhance website security
Send promotional emails if you have chosen to receive them

🔐 Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third-party service providers, including:

Payment processors
Shipping and logistics providers
Website hosting and e-commerce platform providers
Legal authorities when required by law

These partners are only permitted to use your information to perform services on our behalf.

🍪 Cookies

Our website uses cookies to:

Remember your preferences
Improve website performance
Analyze website traffic
Provide a better shopping experience

You can manage or disable cookies through your browser settings.

🔒 Data Security

We implement appropriate technical and organizational security measures to help protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable methods to protect your information, no method of electronic transmission or storage is completely secure.