Billing Terms and Conditions

These Billing Terms & Conditions explain how payments, billing, and financial transactions are handled when you make a purchase from Maison Vela.

💳 Accepted Payment Methods

We accept secure payment methods available at checkout, including major credit and debit cards as well as other supported payment providers.

All payments are processed through trusted third-party payment gateways using industry-standard encryption to protect your financial information.

💰 Pricing

All prices are displayed in the currency shown at checkout.
Prices may be updated or changed without prior notice.
The final amount charged will be the price displayed at the time your order is placed.
We reserve the right to correct pricing errors, typographical mistakes, or inaccurate product information before processing an order.

🧾 Order Confirmation

After your payment has been successfully completed:

You will receive an order confirmation email.
This confirmation serves as your purchase receipt and includes your order details.

If you do not receive your confirmation email, please contact our customer support team.

🔐 Payment Security

Your security is important to us.

We do not store your complete credit or debit card information.
All payment information is securely processed by certified third-party payment providers.
Transactions are protected using secure encryption technology.

❌ Failed or Declined Payments

If your payment is declined or cannot be processed:

Your order will not be confirmed or shipped.
You may try another payment method.
If the issue continues, please contact your bank or payment provider for assistance.

💸 Refunds

Approved refunds are processed according to our Return & Refund Policy.

Refunds are issued to the original payment method used for the purchase.
Depending on your financial institution, refunds typically appear within 5–10 business days after approval.

⚠️ Billing Issues

If you believe you have been charged incorrectly or notice any billing discrepancies, please contact us as soon as possible so we can investigate and resolve the issue promptly.