At Maison Vela, you can easily track the status of your order without using an app or an external tracking link.
🔎 How to Track Your Order
After your order has been shipped, you will receive a shipping confirmation email containing your order details and tracking information.
Please allow 1–3 business days for order processing before tracking information becomes available.
📬 Haven’t Received Your Tracking Information?
If you haven't received your shipping confirmation:
- Check your Spam or Junk email folder.
- Verify that the email address entered during checkout is correct.
If you still cannot locate your tracking information, please contact our customer support team with the following details:
- Full Name
- Email Address used for the order
- Order Number (if available)
Our team will assist you as quickly as possible.
📦 Tracking Updates
- Tracking information may take 24–48 hours to update after your order has been shipped.
- Delivery updates are provided by the shipping carrier and may occasionally experience delays.
🚚 Delivery Delays
While we strive to ensure timely deliveries, shipping times may be affected by:
- Weather conditions
- Carrier delays
- Customs inspections (for international orders)
- High shipping volumes during holidays or promotions
We appreciate your patience should any unexpected delays occur.
📞 Contact Support
If you need assistance with your order, please contact us:
📧 Email: support@maisonvila.com
📞 Phone: 893-753-2621
📍 Address: 6399 San Ignacio Ave, San Jose, California 95119, United States